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Tips and Hints

Care and maintenance

The good news is that due to a quality product having been purchased there is very minimal maintenance required in keeping your beautiful cabinetry and worktops in immaculate condition.

Taking care of your cupboards

Keeping your cabinetry clean and looking like new is done by wiping the surfaces with a damp soft cloth. If a cleaning agent is to be used to ensure that it is a non-abrasive mild soap. Once the surfaces have been wiped with a damp cloth then proceed to dry them off with a dry soft cloth. Applying wax or other polish materials is not advised.

Taking care of your Worktops

Marble, granite and Engineered Stone.

To clean stone tops we recommend using warm water and a mild detergent in order to ensure the continued beauty and performance of the product.

For tough stains, apply a non-abrasive household cleaner and rinse to remove residue. To remove adhered material such as food, glue or wax, first, scrape away excess material with a plastic putty knife and then use a damp cloth to remove any marks or residual dirt.

Cleaning agents to avoid include but not limited to strong chemicals and solvents. Also never use cleaning products that contain oils, trichloroethane or methylene chloride. Also, avoid using cleaning agents such as oven/grill cleaners and dishwasher polishing agents that have a high alkaline/PH levels (PH 8.5 or higher.

Note that with stone tops, excessive heat and thermal-shock may cause damage. We recommend the use of a hot pad or a trivet when placing a hot cooking pan or other cooking units on the surface.

Stone worktops are highly resistant to scratching. However, avoid abuse of the surface by refraining from using sharp objects such as sharp knives or screwdrivers directly onto the surface.

Frequently Asked Questions

When should I start the design my dream kitchen?

For new houses, it is critical that the design of your cabinetry including kitchens, bathrooms and Built-in-Cupboards is done before they start with foundations. The reasons for this is depending on the layout of your cabinetry will determine where your plumbing and electrical points need to be. You do not want to incur additional cost in moving these points at a later stage. If it is an existing house and you will be renovating then only once you have decided to remove your old kitchen then at that stage you would need your new designs.

How do we start to design my dream kitchen?

The first step in designing your kitchen is to decide a few things including what style of kitchen you would like, what is your budget and what appliances will you be installing in your kitchen. All of these decisions are critical in order for us to be able to deliver the exact kitchen you want. But don’t worry our experienced sales people will come meet you at your house and assist in determining what you want and measure up.

Do I need to go to your showroom?

It is always advisable to go to the showroom to view different samples and display kitchens.

How much do you charge to give me to design and a quote?

Unlike other companies we do not charge for our designs and quotes.

How much should I spend on my cabinetry?

There is no set amount but the generally accepted industry standard is all your cabinetry kitchens, bathrooms, Built-in cupboards etc including worktops but excluding appliances should amount to about 7,5% of the total value of your home.

How do I ensure that my project runs smoothly?

With many other companies, the salesperson is left to manage the whole process including managing the fitters, the site readiness and site preparation. This is where they go wrong. We do it differently, we have your salesperson who is an expert in designing your kitchen and a site manager who is experienced and trained to ensure that your site is ready for installation and that the installation runs smooth. Having this dedicated site manager allows for any potential problems to be identified before they occur or in the unlikely event that they do they will be able to resolve the problem effectively and efficiently.

How long does it take to manufacture my kitchen? 

Our kitchens like our designs are all unique and customised, so as a result, we don’t keep stock. The materials used to manufacture are procured for each specific order to ensure the best-finished product is supplied. As a result of this from the placement of order, your cabinetry will be delivered to your site six weeks later.

How long does it take to install my kitchen? 

The time to install varies from job to job depending on the complexity, size and finish of the job. We use only the most qualified installers who have a minimum of 10 years experience and under the close guidance of our site managers, your cabinetry will be installed in the shortest possible time. The normal process in an installation follows that in the first week the carcasses and deco panels are installed. The worktops are measured for and by the end of the first week, the initial snag is done by the installers and site manager. During the second week of installation, the worktops are installed and the installers return to complete the snag list. By the end of the second week, the site is snagged by the site manager and by the client. In the third week if needed the snags raised by the client are addressed and the kitchen is signed off and handed over.

Why are the worktops not delivered with the cupboards?

The time to install varies from job to job depending on the complexity, size and finish of the job. We use only the most qualified installers who have a minimum of 10 years experience and under the close guidance of our site managers, your cabinetry will be installed in the shortest possible time. The normal process in an installation follows that in the first week the carcasses and deco panels are installed. The worktops are measured for and by the end of the first week, the initial snag is done by the installers and site manager. During the second week of installation, the worktops are installed and the installers return to complete the snag list. By the end of the second week, the site is snagged by the site manager and by the client. In the third week if needed the snags raised by the client are addressed and the kitchen is signed off and handed over.

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